American Airlines: Customer Service, pt. 3

Jul 31, 10 American Airlines: Customer Service, pt. 3

Posted by Devin Galaudet in Stories, Travel Life

I quickly called my PR contact to stop processing my ticket on her end and I would just pay at the airport. My contact let me know she had just finished charging the ticket. So, I turned to the American Airlines woman at the counter. “Can you undo the $451 charge? “No.” “Can they cancel the charge on their end?” I...

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American Airlines: Customer Service pt. 2

Jul 30, 10 American Airlines: Customer Service pt. 2

Posted by Devin Galaudet in Stories, Travel Life

I waited in line at American Airlines’ terminal number four at LAX for 30 minutes before I stepped up to the counter. A shiny older man, who I would discover spoke four languages, smiled at me. I smiled back and then I began, “I missed my flight. I was told by one of your American Airlines team, over the phone, that I could be...

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American Airlines: Customer Service, pt. 1

Jul 29, 10 American Airlines: Customer Service, pt. 1

Posted by Devin Galaudet in Stories, Travel Life

I am a jerk face. It was my fault entirely. I have no excuses. I had initially written down my press trip dates, in big red Sharpie, as being from July 16-19, a short trip to Jamaica for a “bloggers meet up.” If only the trip started on the 16th and not the 15th!. A usual itinerary to Jamaica, for me, starts with an overnight...

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Visiting an Islamic Country

May 14, 10 Visiting an Islamic Country

Posted by Devin Galaudet in Feature, Philosophy, Stories, Travel Life

I was recently compiling some notes about a story that focused on religious differences for international travelers. Specifically, I planned a story about the stigma and fear sometimes associated with visiting Islamic countries. In my personal history, I have visited several Islamic countries: Malaysia, the Philippines (in the...

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My Top Ten Travel Revisits

Apr 18, 10 My Top Ten Travel Revisits

Posted by Devin Galaudet in Feature, Stories, Travel, Travel Life

For those of you who were with me last week when I shared, My Top 10 Places I Need to Travel, What’s Yours? This is an obvious and necessary follow up, My Top Ten Places I Need to Travel to Again, What’s Yours? Of course, I would be happy to revisit most places I have been. However, here are my top ten for the moment. 10....

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My Top 10 Places Must Sees

Apr 11, 10 My Top 10 Places Must Sees

Posted by Devin Galaudet in Feature, Stories, Travel Life

A few days ago, I was exchanging a couple of emails with a friend and TWL reader (you know who you are) about traveling around the world on one of those “around the world” tickets. It is something of a dream of mine and I just haven’t managed the experience yet. I know little about planning an itinerary so my...

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