American Airlines: Customer Service, pt. 3

Jul 31, 10 American Airlines: Customer Service, pt. 3

Posted by Devin Galaudet in Stories, Travel Life

I quickly called my PR contact to stop processing my ticket on her end and I would just pay at the airport. My contact let me know she had just finished charging the ticket. So, I turned to the American Airlines woman at the counter. “Can you undo the $451 charge? “No.” “Can they cancel the charge on their end?” I...

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American Airlines: Customer Service pt. 2

Jul 30, 10 American Airlines: Customer Service pt. 2

Posted by Devin Galaudet in Stories, Travel Life

I waited in line at American Airlines’ terminal number four at LAX for 30 minutes before I stepped up to the counter. A shiny older man, who I would discover spoke four languages, smiled at me. I smiled back and then I began, “I missed my flight. I was told by one of your American Airlines team, over the phone, that I could be...

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American Airlines: Customer Service, pt. 1

Jul 29, 10 American Airlines: Customer Service, pt. 1

Posted by Devin Galaudet in Stories, Travel Life

I am a jerk face. It was my fault entirely. I have no excuses. I had initially written down my press trip dates, in big red Sharpie, as being from July 16-19, a short trip to Jamaica for a “bloggers meet up.” If only the trip started on the 16th and not the 15th!. A usual itinerary to Jamaica, for me, starts with an overnight...

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In Photos: A Few Days in Jamaica

Jul 25, 10 In Photos: A Few Days in Jamaica

Posted by Devin Galaudet in TWL Photos, Travel Life

I have only been back in the U.S. a few days and I already want to leave again. My trip to Jamaica was nice but not quite satisfying enough for me. Simply put, the trip was too short, a four-day adventure that would have felt better with a two-day extension. Still, I had time to eat well (Jamaican patties are the bomb), ponder the...

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Is Mexico Safe? part two

Jul 03, 10 Is Mexico Safe? part two

Posted by Devin Galaudet in TWL Videos, Travel Life

And for part two of my interviews about safety in Mexico. To see my interview with Dennis In Video: Is Puerto Vallarata Safe To see part one and my interview with Chris Calabrese about Cancun For more about Mexico on...

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Is Mexico Safe? part one

Jul 03, 10 Is Mexico Safe? part one

Posted by Devin Galaudet in Feature, TWL Videos, Travel Life

Let’s face it, Mexico has had its fair share of bad press during the last year with reports of hurricanes, viruses, warring drug lords and a recent high profile murder of a reality series producer’s wife. However, are the headlines the whole story? Are there legitimate reasons to be concerned when traveling Mexico beyond...

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